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FREQUENTLY ASK QUESTIONS


  • WHAT IS SCUBIC?

    SCUBIC is an intelligent, modular, and analytical platform developed to enhance daily management, energy, water, operational, and financial efficiency of organizations, supporting the entire digitization process of the organization.

  • WHY USE SCUBIC?

    SCUBIC is designed to help organizations in the daily management of data, operations, and people, focusing on increasing energy and water efficiency, as well as enhancing human resource productivity and decision-making.

  • WHICH COMPANIES CAN USE SCUBIC?

    SCUBIC is designed to benefit entities managing water networks (supply, sanitation, agricultural, etc.), including public and private companies seeking to improve the efficiency of their operations and reduce operational costs. However, it can also be used to manage any data system, from industrial networks to buildings.

  • WHAT ARE THE BENEFITS OF USING SCUBIC?

    The SCUBIC platform is designed to turn data into information and subsequently into effective knowledge. Thus, its benefits are numerous:

    • Reduction of energy costs;

    • Improvement of network efficiency and reduction of the risk of water supply failures;

    • Reduction of carbon emissions and contribution to system sustainability;

    • Availability of performance indicators (KPIs) in real-time and automatically for the entire organization;

    • Digitization of operations and storage of historical data;

    • Reduction of time spent on technical reports and system analysis;

    • Increase in productivity;

    • Increase in operational safety and improvement in decision-making;

    • Increase in the reliability and resilience of processes.

  • WHAT MODULES DOES SCUBIC CONSIST OF?

    The SCUBIC platform consists of the following modules:

    • Operational Monitoring Module (Monitoring, KPIs, Solar, and Reservoirs)

    • Overview/Cockpit Module (Day and History)

    • Forecast Module (Water, Energy, and Renewable)

    • Report Module (Pump Station, Consumption Point, Solar Park)

    • Daily Operation Module

    • Energy Management Module (Meters, Invoices)

    • Water Quality Module

    • Asset Monitoring Module

    • Advanced Analysis Module

    • Alarms Module

  • IS IT POSSIBLE TO CONTRACT CUSTOM/ADDITIONAL MODULES?

    Yes, the SCUBIC platform is flexible and allows for the development of custom modules for the client after a requirements survey and necessary data collection.

  • HOW MUCH DOES THE SCUBIC PLATFORM COST?

    The cost of the SCUBIC platform depends on the contracted modules, the number of variables to be monitored and calculated, and the contract duration. The fee is paid monthly, including the entire implementation process, training, and support. For more details on the implementation cost of the SCUBIC platform in your organization, please email info@scubic.pt.

  • IF THE PLATFORM IS MODULAR, CAN I START BY ACQUIRING THE BASE MODULES AND THEN UPGRADE/ADD NEW MODULES?

    Yes, it is possible to activate new modules at any time. However, certain modules require interconnection with others, i.e., the energy optimization module requires the forecast module. Thus, the initial implementation can be composed of data acquisition and monitoring modules, and subsequently, other modules can be added. 

  • WITHIN THE ORGANIZATION, WHO WILL BENEFIT MOST FROM USING THE SCUBIC PLATFORM?

    Following a collaborative work logic, the SCUBIC platform is a work tool that (i) addresses both operational needs on the ground in terms of work planning/pumping operations to follow and (ii) at a higher management level, being an important decision support tool, since all information is centralized in a single platform with dashboards and indicators, built and fed in real-time.


  • WHAT TYPE OF INFORMATION (E.G., GENERAL DATA AND SENSOR DATA) IS NECESSARY?

    The necessary data always depends on the contracted modules. But generally, the required data includes those available through Telemanagement/SCADA, physical data of the assets, network altimetric schemes, energy data, water quality, water losses, or any other available database.

  • HOW ARE THE DATA SENT TO THE SCUBIC PLATFORM?

    The SCUBIC platform provides an API for sending and receiving data via an HTTPS connection. Optionally, software can be installed on the client’s servers for data sending and receiving.

  • WHERE IS THE DATA STORED AND WHO HAS ACCESS TO IT?

    The data is securely stored in databases managed by SCUBIC and hosted in the Cloud. Access to the data is exclusively by SCUBIC and the client, with different access levels according to the client’s access control preferences. Each user has a unique and customizable 

  • WHAT GUARANTEES DOES THE CLIENT HAVE REGARDING THE PRESERVATION OF THEIR DATA?

    SCUBIC implements an automatic, periodic, and monitored backup system. There is no need for any intervention by the client.

  • IS IT EASY TO IMPLEMENT THE SCUBIC PLATFORM?

    Yes. Implementing the SCUBIC platform is simple, but it involves several phases, requiring the active participation and collaboration of both parties. The SCUBIC team allocates human resources to assist the client in all implementation phases.

  • HOW LONG DOES IT TAKE TO IMPLEMENT SCUBIC?

    The implementation time is related to the contracted modules. Once data reception is operational, the process takes up to 2 months depending on the network’s size and complexity.

  • WHAT HUMAN RESOURCES ARE NECESSARY FROM THE COMPANY?

    For the implementation of the SCUBIC platform, collaboration from the IT and Operations teams is necessary for data access. Additionally, a contract manager is needed to coordinate the work with the SCUBIC team, monitor the platform’s development and implementation, and ensure SCUBIC meets all intended objectives.

  • CAN SCUBIC INTEGRATE DATA FROM OTHER PLATFORMS OR WEBSITES?

    Yes. With SCUBIC, it is possible to collect data from different databases and integrate them with the various existing modules in an aggregated and centralized manner. It also collects data from other websites via API, such as from E-Redes, SAP, IPMA, OMIE, etc. 

  • IS THE CONTROL OF THE PUMPS MANUAL OR AUTOMATIC?

    In the optimization module, operators have access to information about the optimal pump operations throughout the day calculated by SCUBIC. This module allows the platform to operate in two modes:

    • CO-PILOT (manual): Orders are made available on the SCUBIC platform, and operators in control rooms manually activate the pumps.

    • Virtual Operator (automatic): Orders are also provided on the platform, but it sends the operation orders via a secure API connection to SCADA, without human intervention. In this situation, the operator’s role is merely supervisory.



  • WHICH HUMAN RESOURCES WILL HAVE ACCESS TO THE PLATFORM?

    Following a collaborative work logic, the SCUBIC platform is a work tool that (i) addresses both operational needs on the ground in terms of work planning/pumping operations, and (ii) at a higher management level, being an important decision support tool, since all information is centralized in a single platform with dashboards and indicators, built and fed in real-time.

  • WILL OPERATORS HAVE DIFFICULTIES WORKING WITH THE SCUBIC PLATFORM?

    No. In addition to the training provided by the SCUBIC team, the platform was developed to be user-friendly and customizable for each user. Additionally, the platform aids in the integration of new operators through quick and easy access to information.

  • AFTER IMPLEMENTING SCUBIC, WILL I CONTINUE TO HAVE SUPPORT?

    The SCUBIC team is always available to the client, and helpdesk hours are always provided for support, corrections, and new updates.

  • DOES CONTRACTING THE SCUBIC PLATFORM INCLUDE SUPPORT AND TRAINING?

    Upon delivery of the platform, all users will receive training on how to use the platform, after which users should be autonomous in using it. Even after the training period, the SCUBIC team is available for clarifications and open to improvement suggestions

  • CAN I ELIMINATE THE DISPERSED INFORMATION IN SPREADSHEETS WITH THE SCUBIC PLATFORM AND STILL HAVE ALL THE INFORMATION PRODUCED DAILY IN AN ORGANIZED MANNER?

    Yes. Regardless of the data source, SCUBIC allows for the integration of information from various programs and the replacement of multiple information sources that the entity uses for operational registration, control, and analysis with the SCUBIC platform. It is a paperless and aggregating solution.

  • WHAT ARE THE HARDWARE REQUIREMENTS

    The platform operates in the cloud, so only a device (computer, tablet, smartphone) with an Internet connection is necessary.

  • DOES THE SCUBIC PLATFORM OVERLAP WITH SCADA?

    There is no overlap with SCADA. The SCUBIC platform only uses SCADA information to generate complementary/new information.

  • CAN SCUBIC INTEGRATE DATA FROM OTHER PLATFORMS OR WEBSITES?

    Yes. With SCUBIC, it is possible to collect data from different databases and integrate them with the various existing modules in an aggregated and centralized manner. It also collects data from other websites via API, such as from E-Redes, SAP, IPMA, OMIE, etc. 

  • IS THE CONTROL OF THE PUMPS MANUAL OR AUTOMATIC?

    In the optimization module, operators have access to information about the optimal pump operations throughout the day calculated by SCUBIC. This module allows the platform to operate in two modes:

    • CO-PILOT (manual): Orders are made available on the SCUBIC platform, and operators in control rooms manually activate the pumps.

    • Virtual Operator (automatic): Orders are also provided on the platform, but it sends the operation orders via a secure API connection to SCADA, without human intervention. In this situation, the operator’s role is merely supervisory.


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